What Are Giffgaff Goodybags?

Giffgaff is a mobile network that offers pay-as-you-go sim cards or pay monthly contracts, with the focus on low-cost, no frills services. It has a socially responsible ethos, and its customers are encouraged to help each other out by sharing information about the service on the Giffgaff forum. Goodybags, introduced in 2007, are Giffgaff's most popular deals. They come with unlimited minutes, texts and a certain amount of data traffic, and as their name suggests, you get a goodybag every month. However, Giffgaff's main selling point is its high-speed 4G network, which covers 99% of the UK population.

You've signed up for a goodybag on Giffgaff, but now you want to cancel it. But how do you go about doing that? Well, there are two ways to cancel your Giffgaff goodybag. The faster way is to call Giffgaff customer service, as this is the only way to do it if you're outside the UK. The other way is to cancel your Giffgaff goodybag online.

The first step to changing your Giffgaff goodybag is to log into your account, and locate the goodybag section. You'll be pleased to know that it's very easy to find, appearing right at the top of your account's homepage. Next, you need to choose the goodybag you want to change. You have two goodybag options: Pay as You Go (PAYG) and Flex. The Flex goodybag is a great option for those of you who want the best possible talk, text and data deal for your money, and with over 60 bundles to choose from, you will find one that fits your needs.

The Giffgaff sim card is a type of sim card you can get for free; all you have to do is register for a free account and then go to a shop and pick it up. You then put the sim card in your phone and it will start working immediately. You need to make sure you have a phone that can take a sim card before you can use the Giffgaff sim card.

Sure thing. While roaming in the EU your goodybag works just like it does at home. Members on the Always On and £20 goodybags, as well as our £15, £20 and £35 golden goodybags, will use up to 20 GB of their allowance while roaming in the EU and selected destinations.

Payback points can be exchanged for real money, airtime credit, or donated to five charities (new 2020) nominated by members and paid out biannually in June and December. Giffgaff promise to match their members charitable donations, pound for pound. Giffgaff is an old Scottish word for 'mutual giving' and the company maintains that ethos, as much as possible.

Giffgaff implemented 5G on their golden goodybag range using their new 5G sim on the 7 January 2021.
Existing 4G Giffgaff SIMs will continue to work.
Giffgaff's 5G, like all their network services, runs on the O Network. O2 rolled out their 5G network access to O2 customers in October 2019.

Giffgaff's mobile phone service is based on O2's network and offers 99% population coverage across the UK.

In keeping with its strapline: ‘the mobile network run by you' Giffgaff's customer service is operated by its own customers, dubbed members, who answer your queries and help you out when you're stuck. Anyone can sign up to be a member. And for their efforts, they'll be rewarded with Giffgaff points, not to mention the satisfaction of helping others.

Giffgaff claims that its team of members allow you can get help at any time, day or night, unlike big mobile networks' call centres that are only open between certain times. And it should mean there's no need to wait in long call centre queues either.